Service & Support

Service & Support

The strength of your company’s service & support team is vital to keeping your customers satisfied. If one of your customers has a bad experience with your support team, you may have lost them forever. These customers might also submit online reviews and blogs, warning others of their negative experiences. With qVision™, you can reveal your customer’s opinions, thoughts, and feelings about their experiences with your support team, helping you identify areas for improvement. qVision™ through opinion mining, aggregates and measures online reviews from thousands of websites, revealing why and how you are gaining/ losing customers, including experiences with customer service & support.

Additionally, you can measure how your company’s service & support ranks against your competition, revealing areas of strength and weakness. The first step is to become aware of your customers’ opinions, so that you can make the necessary adjustments to provide the service and value they deserve. Eliminate negative word-of-mouth by tackling your customer & support shortcomings head on.

qVision™ measures customer perception, providing you with information to improve your products & services quality in the following areas:

  • Development
    Consumer feedback and perception can influence development for a more successfully engineered product.
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  • Service & Support
    Feedback on your customer service & support will allow you to identify areas for improvement, so you can provide the best possible consumer experience.
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  • Marketing
    Consumer perception should influence your marketing message by identifying what matters most to your target audience.
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Why use nResult qVision™

  • Distributed Database
    Our database stores millions of customer reviews and comments from blogs, articles and consumer
    review sites all over the Web.
  • Customer Feedback
    Tired of wasting marketing dollars on focus groups and surveys? Market your products based on direct
    feedback from your target audience.
  • Competitive Analysis Graph
    Find out how online users rank your product or service against the competition and see exactly where
    you are winning or losing the battle.
  • Product Features/Service Categories
    nResult’s qVision™ measures positive and negative feedback on specific product features or service
    categories that you identify, allowing you to pinpoint areas for improvement.
  • Consumer Experience
    Delivering the best possible customer experience requires understanding your customer’s point of view.
    nResult’s qVision™ measures and aggregates thousands of online reviews, helping you understand
    what your customers really value.
  • Real time Information & Analysis
    nResult’s qVision™ measures the strength of your product or service, giving you 24/7 access to information
    about your product’s or service’s user perception in the market.

Why do emerging businesses and fortune 500 companies choose qVision™?

  • To learn what their customers really think about their products and services in realtime
  • To identify issues and features to focus their development and marketing efforts
  • To see how their products and services compare to the competition
  • To condense massive data sets into easy to use reports
  • To share customer perception data with their various teams with a few simple clicks
  • Easy to understand analysis